Help Center



I'm ready to shop! Now, how do I pay?

I don’t have a PayPal account! Can I still pay via credit card?

How do I pay via bank deposit?

How do I know if my payment went through?

Is it safe to transact with my credit card?


Help! I had a product in my Cart, but now it’s no longer available. What happened?

When do new products get added to the souq?

What if I want to cancel my order?

I want to edit the items in my order! Can I do this?


I forgot my password! Help!

Is my personal information safe?

Can I have more than one account?

Help! I have more than one account.


I can’t wait for my orders to arrive! How do I track them?

Where do you deliver to, and how much is it?

It’s been more than 5 working days! How do I follow up my order?

Do I have to be there when my orders are delivered?

Can my orders be delivered to an office address?


What is your return policy?

What do I do if I received the wrong item or package?


Do you offer special promos?